Perhaps you have received the wrong products, or the quality was not what you were expecting.
Unfortunately, we do not have any influence on the refund policy provided by merchants. Please reach out directly to the merchant where you purchased your products and services.
As a friendly reminder, you are still required to continue making your hoolah payments until the merchant initiates the refund.
If you are having difficulties contacting them, please let us know via live chat or email firstname.lastname@example.org and we’ll do our best to help you.