Other Popular FAQs

Important Notice

• hoolah is now part of the ShopBack Group!

Shopping Order Related

• I did not receive my order after the estimated delivery date
• I received the wrong item/there are missing items in my order
• I did not receive an order confirmation email after paying with hoolah
• When & what time will my item arrive?

Payment Related

• I need help with my repayments as I am unable to make payment on time
• What happens if my card is lost, stolen, or cancelled?

Merchant Related

• I am interested in partner with hoolah
• I'm an existing merchant-partner
• The merchant that does not offer hoolah
• The merchant imposed an additional fee for using hoolah