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  2. Other Popular FAQs

Other Popular FAQs

A curated list of frequently asked questions related to orders

Important Notice

  • hoolah is now part of the ShopBack Group!

Shopping Order Related

  • I did not receive my order after the estimated delivery date
  • I received the wrong item/there are missing items in my order
  • I did not receive an order confirmation email after paying with hoolah
  • When & what time will my item arrive?

Payment Related

  • I need help with my repayments as I am unable to make payment on time
  • What happens if my card is lost, stolen, or cancelled?

Merchant Related

  • I am interested in partner with hoolah
  • I'm an existing merchant-partner
  • The merchant that does not offer hoolah
  • The merchant imposed an additional fee for using hoolah
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