Order & Transaction Matters

Learn more about the process, duration and fees related to refunds and withdrawals.

16 articles in this collection
Written by Amanda and Najihah

Creating an order

Is there a limit to how much I can spend?

Written by Najihah
Updated over a week ago

What types of cards can I use?

Only issued by the the financial institution

Written by Najihah
Updated over a week ago

How do I place an order?

A quick walkthrough for you

Written by Najihah
Updated over a week ago

Why am I unable to place an order?

Unsuccessful? Declined? Rejected?

Written by Najihah
Updated over a week ago

Repayments

Are there any payment reminders or updates?

We'll do the reminders for you

Written by Amanda
Updated over a week ago

How can I make payment for my installments?

Sit back and relax, we'll do the job

Written by Amanda
Updated over a week ago

How do I make an early repayment?

Psst, there’ll be no additional fees for early repayment!

Written by Najihah
Updated over a week ago

How can I make a manual payment?

Don't want to wait? You can do it yourself too

Written by Najihah
Updated over a week ago

I have paid my scheduled installment, but it was not updated

Written by Amanda
Updated over a week ago

Late payment charges

What should I do if the automatic payment fails?

Written by Amanda
Updated over a week ago

Pay nothing extra when you pay on time

Always have sufficient funds in your card

Written by Amanda
Updated over a week ago

Refunds & disputes

How does full refund works?

Find out how our full refund process work

Written by Najihah
Updated over a week ago

How does partial refund works?

Find out how our partial refund process work

Written by Najihah
Updated over a week ago

I have not received the product, and I would like to request a refund

Written by Amanda
Updated over a week ago

I am still being charged after I returned the product(s)

Written by Amanda
Updated over a week ago

I would like to make a refund after receiving the products

Written by Amanda
Updated over a week ago