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Order & Transaction Matters
Order & Transaction Matters
Learn more about the process, duration and fees related to refunds and withdrawals.
15 articles in this collection
Written by
Amanda
and
Najihah
Creating an order
What types of card can I use?
Only issued by the the financial institution
Written by
Najihah
Updated over a week ago
How do I place an order?
A quick walkthrough for you
Written by
Najihah
Updated over a week ago
Why am I unable to place an order?
Unsuccessful? Declined? Rejected?
Written by
Najihah
Updated over a week ago
Repayments
Are there any payment reminder or updates?
We'll do the reminders for you
Written by
Amanda
Updated over a week ago
How can I make payment for my installments?
Sit back and relax, we'll do the job
Written by
Amanda
Updated over a week ago
How do I make an early repayment?
Psst, there’ll be no additional fees for early repayment!
Written by
Najihah
Updated this week
How can I make a manual payment?
Don't want to wait? You can do it yourself too
Written by
Najihah
Updated this week
I have paid my scheduled installment, but it was not updated
Written by
Amanda
Updated over a week ago
Late payment charges
What should I do if the automatic payment fails?
Written by
Amanda
Updated over a week ago
Pay nothing extra when you pay on time
Always have sufficient funds in your card
Written by
Amanda
Updated over a week ago
Refunds & disputes
How does full refund works?
Find out how our full refund process work
Written by
Najihah
Updated this week
How does partial refund works?
Find out how our partial refund process work
Written by
Najihah
Updated this week
I have not received the product, and I would like to request a refund
Written by
Amanda
Updated over a week ago
I am still being charged after I returned the product(s)
Written by
Amanda
Updated over a week ago
I would like to make a refund after receiving the products
Written by
Amanda
Updated over a week ago