Order & Transaction Matters

Learn more about the process, duration and fees related to refunds and withdrawals.

16 articles in this collection
Written by Chloe

Creating an order

How do I place an order?

A quick walkthrough for you

Written by Chloe
Updated this week

Is there a limit to how much I can spend?

Written by Chloe
Updated this week

What types of cards can I use?

Only issued by the financial institution

Written by Chloe
Updated this week

Why am I unable to place an order?

Unsuccessful? Declined? Rejected?

Written by Chloe
Updated this week

Repayments

Are there any payment reminders or updates?

We'll do the reminders for you

Written by Chloe
Updated this week

How can I make payment for my installments?

Sit back and relax, we'll do the job

Written by Chloe
Updated this week

How do I make an early repayment?

Psst, there’ll be no additional fees for early repayment!

Written by Chloe
Updated this week

How can I make a manual repayment?

Don't want to wait? You can do it yourself too

Written by Chloe
Updated this week

I have paid my scheduled installment, but it was not updated

Written by Chloe
Updated this week

Late payment charges

What should I do if the automatic payment fails?

Written by Chloe
Updated this week

Pay nothing extra when you pay on time

Always have sufficient funds in your card

Written by Chloe
Updated this week

Refunds & disputes

How does full refund works?

Find out how our full refund process work

Written by Chloe
Updated this week

How does partial refund works?

Find out how our partial refund process work

Written by Chloe
Updated this week

I have not received the product, and I would like to request a refund

Written by Chloe
Updated this week

I am still being charged after I returned the product(s)

Written by Chloe
Updated this week

I would like to make a refund after receiving the products

Written by Chloe
Updated this week