Order & Transaction Matters

Learn more about the process, duration and fees related to refunds and withdrawals.

15 articles in this collection
Written by Amanda and Najihah

Creating an order

What types of card can I use?

Only issued by the banks

Written by Najihah
Updated this week

How do I place an order?

A quick walkthrough for you

Written by Najihah
Updated this week

Why am I unable to place an order?

Unsuccessful? Declined? Rejected?

Written by Najihah
Updated over a week ago

Repayments

Are there any payment reminder or updates?

We'll do the reminders for you

Written by Amanda
Updated this week

How can I make payment for my installments?

Sit back and relax, we'll do the job

Written by Amanda
Updated this week

How do I make an early repayment?

Psst, there’ll be no additional fees for early repayment!

Written by Najihah
Updated over a week ago

How can I make a manual payment?

Don't want to wait? You can do it yourself too

Written by Najihah
Updated this week

I have paid my scheduled installment, but it was not updated

Written by Amanda
Updated this week

Late payment charges

What should I do if the automatic payment fails?

Written by Amanda
Updated over a week ago

Pay nothing extra when you pay on time

Always have sufficient funds in your card

Written by Amanda
Updated this week

Refunds & disputes

How does full refund works?

Find out how our full refund process work

Written by Najihah
Updated over a week ago

How does partial refund works?

Find out how our partial refund process work

Written by Najihah
Updated over a week ago

I have not received the product, and I would like to request a refund

Written by Amanda
Updated over a week ago

I am still being charged after I returned the product(s)

Written by Amanda
Updated over a week ago

I would like to make a refund after receiving the products

Written by Amanda
Updated over a week ago