From the Consumer Portal:

1. Log on to the consumer portal and click on "Forgot Password" button.

2. You will be required to key in your email address and the OTP/2FA code will be sent to your registered mobile number.

From the hoolah app:

1. Launch the hoolah app and click on "Forgot Password" button.

2. You will be required to key in your email address and the OTP/2FA code will be sent to your registered mobile number.

Take note, if your registered mobile number is no longer in-use, please reach out to us for assistance.

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