At hoolah, we want to empower our customers by allowing them to purchase what they want today. We are committed to helping our customers do this in a responsible manner, which may result in some transactions not being approved.

However, there are variety of reasons and it could be the following:

  • Insufficient funds in your card;
  • Declined by the bank;
  • Order timed-out (idle for more than 20 minutes on the checkout page);
  • No. of active orders exceeded;
  • Incorrect/Missing information on your checkout page/hoolah account;
  • Outstanding installment(s);

Please reach out to us via live chat or email customer.support@hoolah.co and our friendly officers will assist you.

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