Perhaps you realised that you have purchased the wrong products and would like to make a refund before the order is processed.

Depending on the refund policy of the merchant, they may provide you with a full refund or allow you to replace it with another product of similar value.

Unfortunately, we do not have any influence on the refund policy provided by merchants. Please reach out directly to the merchant where you purchased your products and services. 

As a friendly reminder, you are still required to continue making your hoolah payments until the merchant initiates the refund. 

If you are having difficulties contacting them, please reach out to us via live chat or email and we’ll do our best to help you.

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