Once you have returned the products back to the merchant, it may take a couple of days for them to inspect, process and ensure that the returned goods meet their refund policy requirements. 

While we aim to provide you with a seamless shopping experience, we do not have any influence on the duration and refund procedures of the merchants. 

As a friendly reminder, you are still required to continue making your hoolah payments until the merchant initiates the refund. 

If you are having difficulties contacting them, reach out to us via Live Chat and we’ll do our best to help you.

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