The merchant may have sent your items in separate parcels, or they might have unintentionally made the wrong order. In most cases, they’ll usually rectify any issues with incorrect or missing items. 

We do not have any influence on the delivery of products and services provided by merchants. Please reach out directly to the merchant where you purchased your products and services.

As a friendly reminder, you are still required to make payments unless the merchant initiates a refund. If you are having difficulties contacting them, please let us know, and we’ll do our best to help you

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