If there is a tracking link, you might want to check on the delivery status. Often it may be due to local delays within your area, public holidays, festive seasons or unforeseen weather conditions.

We do not have any influence on the delivery of products and services provided by merchants (retailers and service providers). Please reach out directly to the merchant where you purchased your products and services.

As a friendly reminder, you are still required to make payments unless the merchant initiates a refund. If you are having difficulties contacting them, please let us know, and we’ll do our best to help you.

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